Fix - Find Device Closed Unexpectedly on Redmi and POCO

Redmi and Poco Phone users in India are facing mobile restart issue right now. Many users got affected because of this automatic shutdown with the pop-up error message saying "Find Device Closed Unexpectedly", when you try to turn the phone again, you'll get the message again and the phone goes off.

Solution to Find Device Closed Unexpectedly

Don't get panic

You don't have to take your phone to the service center and waste your time. Below are the 3 solutions that we came with. But you have to try these options very quickly as your phone gives you very few seconds before it shows you the error message. You can see the below video or read the solutions -

If the above video wasn't so clear, follow the steps given below. You have to try these quick as your phone may shutdown quick.

1. Uninstall Airtel Thanks App

The new updated version of the Airtel Thanks App is clashing with the MIUI 12 and that could be causing this issue. Try uninstalling this app to fix the issue.

  1. Once you turn your phone ON, Open menu and long press Airtel App
  2. Choose uninstall from the list
  3. Now click on Uninstall from the pop-up
uninstall Airtel App

If your phone switches of quickly-

  • On the first attempt - Quickly add the Airtel app to Homescreen
  • On the Second attempt - try uninstalling the app.

Note: Many users found this to be working, we got the source from this YouTube video comment. At this time we can't blame Airtel App and we are not sure if the problem is with Airtel or Miui, let's wait till Airtel announces a new version of the app.

2. Clear System Launcher and Find Device Cache

If the above method didn't work, Try clearing the System launcher and Find Device Cache, This will flush all the pre stored cache data and might help you solve the issue.

  1. Go to settings
  2. Choose Apps and click Manage Apps
  3. Choose System Launcher
  4. Click on Clear data
  5. Choose Clear Cache
Clear Data

Try the same for Find Device

3. Wipe Data

If above 2 options didn't work, You have to factory reset your phone by clearing all the data. But, you have to do this through boot option.

  1. Press volume key and power key to turn ON phone in Boot mode
  2. Now press volume down to select second option "Wipe Data"
  3. Confirm "Wipe Data"

This will erase all the data and your phone will become new and you won't see the "Find Device Closed unexpectedly" issue again.

These solutions will work on the below devices- Redmi 7 Redmi 8 Redmi 9 Redmi Note 7 Redmi Note 8 Redmi Note 9 Redmi Note 7 Pro Redmi Note 8 Pro Redmi Nore 9 Pro Redmi K20 Pro Poco F1 Poco F2 Poco C3 Poco X2 Poco X3

If you find any better solution, please let us know in the comment section below.

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About Thomas Androws

Thomas Androws is the founder of, He loves to Blog, share his Computer knowledge, making money online, and helping Computer newbies.

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9 Comments on “Fix - Find Device Closed Unexpectedly on Redmi and POCO”

  1. Thanks for the solutions. In my case my mobile Redmi 9i escaped from this problem by uninstalling AIRTEL THANKS APP. Thanks a lot once again.

  2. Yes, automatic (& continuously) re-boot issue resolved after uninstalling “Airtel Thanks” App.
    Many thanks for quick suggestion & solution.

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